FAQ's

Welcome to Robinson-Fashion! Below are some frequently asked questions to help you better understand our services and policies. If you need further assistance, feel free to reach out to us at info@robinson-fashion.com or call us at +61 1800 431 572.

Order and Shipping

Q1: Where do you ship to?
We only ship within Australia.

Q2: What are your shipping costs?
We offer free shipping on all orders, with no hidden fees.

Q3: How long does it take to receive my order?
Orders are processed within 1-2 business days, and delivery takes an additional 3-5 business days. The total delivery time is 4-7 business days.

Q4: What is the cut-off time for orders?
Our order cut-off time is 03:00 pm. Orders placed after this time will be processed on the next business day.

Q5: What shipping method do you use?
We use the Free Shipping method for all deliveries.

Returns and Refunds

Q6: What is your return policy?
We accept returns within 30 days of purchase. However, if you placed the wrong order, you will be responsible for the return shipping costs.

Q7: How long does it take to process returns?
Returns are processed within 7 days after we receive the returned item.

Q8: How do I initiate a return?
To initiate a return, please contact our support team at info@robinson-fashion.com with your order details, and we will guide you through the process.

Business Information

Q9: What are your business hours?
Our business hours are Monday to Saturday: 10:00 am - 6:00 pm (GMT). We are closed on Sundays.

Q10: Where are you located?
Our address is:
4 Punch Ln, Melbourne VIC 3000, Australia

Q11: How can I contact you?
You can reach us via:

• Phone: +61 1800 431 572
• Email: info@robinson-fashion.com

General Questions

Q12: Can I cancel my order?
Orders can be canceled if they are still in the processing stage. Please contact us as soon as possible if you wish to cancel.

Q13: Do you offer exchanges?
Currently, we do not offer direct exchanges. You may return your item for a refund and place a new order for the desired item.

Q14: What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and PayPal.

Q15: Do you have a physical store?
No, we operate exclusively online through our website: https://robinson-fashion.com/.

If you have any additional questions, don't hesitate to contact us. We’re here to ensure your shopping experience with Robinson-Fashion is seamless and enjoyable!